Program Overview
Everyone is confronted by their own emotions and those of other people on a daily basis. How we manage these emotions can have a dramatic impact on the way we are perceived by others and on our effectiveness at getting things done with and through other people. By increasing our knowledge and intelligence around emotions, we will be better equipped to sense and respond in the workplace and at home.
Who Will Benefit
People who are required to work with, and through, other people to get things done. This could include frontline service staff, supervisors, team members or technical staff who deal with people every day and who want a greater understanding of how their own emotions and those of other people affect relationships.
Program Outline
1. EI & Leadership
2. Components of EI
3. 3 A framework
4. Developing Emotional Self Awareness
5. Introduction to 4 Personality Styles
6. Self-Management & Regulation: Hot buttons & Triggers
7. Emotional Awareness of Others and Your Teams
8. Emotional Management of Others
9. Emotional Decision Making
10. My Development Plan
Learning Outcome
- Identify the true impact of emotion in their workplace
- Gain greater awareness of emotions and the impact of emotion on self and others
- Develop a range of tools for dealing with emotion in others.
Duration:
- A two (02) Days long self-mastery program.